She was shaking. Her hands were trembling and her face was showing sighs of anguish.
That was the barista who served my coffee today.
I scheduled to meet a client who just returned from Nicaragua to hear about her experience and plan our next coaching session for her and her partner, and we were the next in line. It was taking a long time and I began making judgments about the service…… Read More

Imagine yourself in the following situation: You have worked for a particular company for some time, maybe years, maybe months. And let’s assume you have accomplished something, does not matter what, during your time—a project, an assignment, customer satisfaction, you name it. How would you feel if no one mentions it? If you get no recognition?… Read More